Privacy Statement

This Privacy Policy explains how Virtual City collects, uses and protects the personal data you give us when you create an account, play games or use our site and services in the United Kingdom. We take your privacy seriously and set out below what information we hold, why we need it, how we secure it and the choices available to you.

Types of data we collect

Personal data

When you register and use our services we collect personal information such as your name, date of birth, contact details, address and identity documents where required for verification. We also process account credentials, security questions and communication preferences.

Technical data

We collect technical information automatically when you visit our site. This includes your IP address, device and browser details, operating system, connection data, referral pages, language settings and activity logs needed for site functionality and security.

Transactional data

Transactional information covers deposits, withdrawals, payment method details, play history, bets and account balance movements. We also retain records of customer service interactions and any documents you upload during identity checks.

Use of information

We use your data to operate your account, process payments, verify identity, prevent fraud and comply with legal obligations. Your information also helps us provide customer support, investigate disputes, maintain security, and meet our regulatory responsibilities. We may use anonymised data for analysis and service improvements.

Data protection practices

We protect personal data using industry-standard technical and organisational measures, including encryption in transit, secure servers and access controls. Access to your information is limited to authorised staff and third parties who need it to provide services. We regularly review our security arrangements to guard against unauthorised access and data loss.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, enable core site functions and understand site performance. Some cookies are essential for account security and payments; others are optional and support analytics or personalised content. You can manage cookie settings through your browser or our cookie preference centre.

Information sharing and third parties

We share personal data with trusted service providers who perform services on our behalf, such as payment processors, identity verification, fraud prevention and IT hosting. We may disclose information when required by law, to protect rights and safety, or to comply with regulatory requests. We do not sell your personal data to third parties for marketing.

User rights

You have rights to access the personal data we hold about you, request correction of inaccuracies, object to or restrict certain processing, and request erasure where there is no legal reason for us to retain it. You may also request a copy of your data in a portable format where applicable.

Access, correction and deletion of data

To exercise any of your rights or to update your details, contact our support team. We will respond within a reasonable period and may request proof of identity before processing sensitive requests. In some cases we may need to retain certain records to comply with legal or regulatory obligations.

Privacy policy updates

We may update this policy from time to time to reflect changes in our services or legal requirements. Material changes will be notified via the site or by email where we hold your contact details. Please review this page periodically to stay informed about how we handle your personal data.