Responsible Gambling

At Virtual City we are committed to safer gambling and to helping players enjoy online gaming in a controlled, responsible way. Player safety is our priority, and we provide clear tools and guidance so you can set limits, take breaks, or get help if gambling stops being fun. This page explains the protection measures we offer and where to turn for support in the United Kingdom.

Our player protection principles

We believe gambling should be entertainment only. We work to identify and reduce harm by promoting transparent controls, routine identity and affordability checks where appropriate, and staff training to respond to concerns. We aim to keep play safe, fair and within each player’s control.

Activity-control tools

Account limits

Players can set daily, weekly and monthly deposit limits on their account. Limits can be lowered immediately; increases require a cooling-off period and confirmation. These tools are designed to help you stay within a budget that suits your circumstances.

Session and loss controls

You can set session time limits and loss limits to manage how long and how much you play. Session reminders prompt you to take a break, and enforced log-outs help prevent extended play.

Deposit and loss limits

Deposit limits allow you to control how much real money you add to your account over selected periods. Loss limits work alongside deposit controls to limit exposure if play is not going as planned. Use both together to maintain affordable play.

Time limits and account breaks

If you need a short break, choose a time-out from 24 hours up to several weeks. Time-outs temporarily restrict access and stop promotional contact. You can also set long-term account breaks if you need more time away.

Self-exclusion

If you decide you need to stop gambling for an extended period, self-exclusion options are available. You can request exclusion for defined periods, commonly 6 months, 1 year or 5 years. During self-exclusion your account is closed and we will stop sending promotional messages.

Signs of problematic behaviour

Look out for signs such as chasing losses, borrowing to gamble, hiding gambling from others, or spending more time than intended. If you recognise these behaviours in yourself or someone you know, consider using our controls or seeking external support.

Practical tips for staying in control

Set clear deposit and session limits before you start playing, stick to a budget, avoid gambling when tired or stressed, and use self-exclusion or time-outs if you need a break. Keep a record of time and money spent to help you stay aware.

Professional help and support organisations

If you need advice or support outside the site, contact recognised UK organisations such as GamCare, GambleAware and the national self-exclusion scheme GamStop. These services provide confidential guidance, counselling and self-assessment tools to help you manage gambling harm.

If you would like to change limits, request a time-out or self-exclusion, or speak to our team about a concern, contact our support team through your account and we will assist you promptly and confidentially.