Terms of Use

These Terms and Conditions set out the rules for using Virtual City’s online casino and related services. They describe the relationship between us and our users, and explain your obligations when registering, depositing, playing and withdrawing. By using our site you agree to comply with these terms and any additional terms that apply to specific promotions or services.

Account responsibilities

You are responsible for maintaining the confidentiality of your account details and for all activity that occurs under your account. You must provide accurate personal information when registering and update it promptly if details change. We may require identity or address verification at any time and may restrict access until requested documents are received and checked.

We reserve the right to close, suspend or restrict accounts where there is reasonable suspicion of fraud, bonus abuse, chargebacks, collusion, or breach of these terms. If we take action against an account we will notify you and explain the reason where it is appropriate to do so.

Eligibility requirements

To open an account you must be at least 18 years old and be located in a jurisdiction where online gambling with us is permitted. Only one account is allowed per person, household or device unless expressly permitted. We may refuse registration or close accounts if local law prohibits your participation.

Acceptable platform use

Users must not use the platform for money laundering, fraudulent activity or any illegal purpose. Automated play, bot use, or attempts to manipulate game outcomes or promotional terms are prohibited. You must not share account credentials or use another person’s account. Any abusive, offensive or harassing behaviour towards our staff or other users may result in account action.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms and conditions which form part of these Terms and Conditions. Wagering requirements, eligible games, maximum stake limits and expiry periods will be set out in each promotion. We may withhold, cancel or reclaim bonus funds and winnings if we reasonably suspect misuse or breach of promotional rules.

Deposits and withdrawals

Available payment methods, minimum and maximum limits and processing times are displayed in the cashier. We may require verification of identity, source of funds or payment method before processing withdrawals. Pending periods may apply to withdrawal requests while checks are completed. We aim to process valid withdrawal requests promptly but reserves and limits may be applied in line with our risk and compliance procedures.

Dispute resolution

If you have a complaint please contact our support team in the first instance. We will aim to resolve issues quickly and fairly. If a dispute cannot be resolved directly you may escalate it through an independent third party as set out in the complaints procedure on our site. Where applicable, binding dispute resolution processes and regulatory complaint routes will be made available.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Material changes will be notified to registered users by email or via the site. Continued use of the service after changes have been published indicates acceptance of the updated terms. For clarity on any change you can contact our support team for further information.